Adding inventory daily! If you are unable to find a product, please feel free to call us (718) 238-4919 or visit us in store.

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Customer support

F.A.Q

What are the safety and care guidelines for the store?

We have enhanced our COVID-19 cleaning procedures with thorough, frequent cleanings of high-touch surface areas, in addition to our daily standard cleaning services.

 

What forms of payment do you accept?

pandasportdirect.com accepts all major credit cards: Visa, MasterCard, and American Express. For In-Store and Phone Orders payment we accept Visa, MasterCard, American Express, Discover, Apple Pay and cash.

 

I returned my item, when can I expect my refund to be processed?

Items purchased on pandasportdirect.com are refundable within 7 days of delivery confirmation. We make every effort to expedite the processing of your refund or exchange. Once we receive your package, please allow 7 to 10 business days for your refund or exchange request to be processed. In-store purchases are STORE CREDIT OR EXCHANGE only. NO REFUNDS. All store credits will be credited to a Panda Sport Gift Card. There are no returns or refunds on helmets and goggles, online or in-store.

 

Do you accept international orders?

At this time, we do not ship to international addresses.

 

Can I return an item I that I am not satisfied with?

If you are not completely satisfied with your online order, you may return the merchandise in its original condition with all packaging to Panda Sport via an insured, traceable shipping service within 7 days from the receipt of your order.

In-store purchases can be returned for a store credit or exchanged withing 7 days of original purchase.

 

How can I change or cancel my order?

After you have clicked "Purchase" your order begins to process, and we are unable to cancel or make changes to your order. Please contact at (718) 238-4919 or email [email protected] for further assistance with this issue.

 

How can I check my order status?

Once your order is processed and shipped, you will receive an email from us confirming that your order has been shipped along with your tracking number.

 

Do you have an In-Store Pick-Up option?

Yes, we do! More details here https://pandasportdirect.com/pages/in-store-pickup

 

How can I check my Gift Card Balance?

Give our customer service department a call at (718) 238-4919 and our team of professionals will be more than happy to help you. 

 

I'm looking for an item but I can't find it on your website, how can I confirm if you carry it?

We would be more than happy to check our inventory for that item for you; we do carry more items in our store than we have displayed on our website. If we do not have the item available, we may be able to order the item for you directly from the manufacturer. Please contact our store by phone 718-238-4919 or by email [email protected] and we will be more than happy to update you.